THE GHA TEAM

Robert Douglass BSc (Hons) CEng MBCS CITP
Managing Director & I T Solutions Consultant

Rob has an Honours degree in Computing and Informatics and is a Chartered Engineer. He is also a chartered member of the British Computer Society and a Chartered IT Professional and has been working as an Information Systems and Applications Specialist for 20 years, following almost a decade with Computer Aided Draughting and Geographic Information Systems in architecture and with the Channel Tunnel Rail Link project.

His vast experience encompasses servers, desktops and specialised installations including Computer Aided Draughting, Geographic Information Systems, automated rollouts of new software and operating systems, network integration, web site design and database development. For a number of years he held development and management posts with the University of Plymouth.

Rob's main area of specialism is the design and development of custom IT solutions for business processes where proprietary packages are unavailable or unsuitable and utilising where possible, open source programs and applications. These solutions are normally developed around a browser based interface supported by a web based database, which enables platform independence and wide availability across the internet.

Penelope Douglass
HR and Training Director & Company Secretary

Penny's main role within the Company is as our Employment Law Specialist and Training Expert.

Penny is an experienced Trainer specialising in end user applications and Management Seminars. She is a member of the Institute of IT Trainers and holds her CIEH Professional Trainer Certificate, CIPD Certificate in Training Practice and the Certificate in Further Education Training. She has been designing, writing and delivering IT and 'soft skills' training programmes since 1993 and has been working with all sizes of businesses since 1989.

Penny's other area of expertise is in offering an Employment Law Consultancy service to businesses and individuals, having been trained and practising in this field since 2000. Details of this service are contained in the brochure. Penny is currently undertaking her CIPD Advanced Certificate in Employment Law which will give her the equivalent level of a post graduate degree and has recently completed updating her training skills with the CIPD Certificate in Training Practice. Penny is responsible, with the assistance of her staff, for researching, designing and writing Policies and Procedures for Company Staff Handbooks as well as giving a 24/7 telephone advice line to businesses on all aspects of employment law and HR practice.

Penny has extensive experience in Business Administration and is the Company Secretary. She is not only able to train end users in applications but also in all aspects of Office Practice and Business Administration and Management. Further details of the training services are contained in this brochure.

Louisa Douglass
Training and Marketing Coordinator & Administrator

Louisa has been working for GHA for the past 7 years. She has a very diverse role within the Company and is responsible for organising and co-ordinating the advertising and marketing of the business. Louisa is charged with maintaining the Company's Website, co-ordinating the training programmes, and producing the newsletters together with everyday administration of the Company. Louisa organises the office, ensures that diaries are up to date and client renewals are processed.

Along with the Marketing for the Company, Louisa also designs logos, headed paper and business cards for clients. She also has a lot of input into the Policies and Advice information in the Manuals, and Louisa holds her CIEH Professional Trainers Certificate and gained a credit.

Miranda Hill BA (Hons)
Employment Law & Accounts Assistant

Miranda works with GHA approximately 1 - 2 days per month specialising particularly in Written Statements of Particulars of Employment ('contracts') and helps with the Company's accounts.

Miranda has a BA Honours Degree from the University of Leeds and holds her Professional Training Certificate at Credit grade.